Service Description: Supports UNT-owned microcomputers that are less than six years old for UNT faculty and staff by providing expertise and services to maintain existing microcomputer equipment and assist with the selection and purchase of new computers and upgrade hardware. Additional services: battery disposal, certifiable hardware disposal (degaussing), microcomputer upgrades, website posts of warranty alerts, graphics and video support information, technical and troubleshooting tips.
Service Request: To request repair of UNT-owned Macintosh and Windows desktop and laptop computers that are six years old or newer, or for assistance with the selection of a new computer or an upgrade, contact the MMS Shop: call, click or come in.
Call: 940-565-2324 | 8 a.m.-5 p.m., Monday through Friday
Click: ServiceNow to create a service ticket or email: firstname.lastname@example.org
Come in: Sage Hall, Room 330 | 8 a.m.-5 p.m., Monday through Friday | Walk-in customers are welcome!
Services Not Included: Service for printers, personal devices; personal digital assistants, iPods, iPads, and data projectors are not supported nor is any UNT-owned hardware that is older than six years.
Service Response Time: Response within one business day; fulfillment is dependent upon parts availability and complexity of the request.
Available to: Employees, network managers, UNT business units and IT internal service managers
Service Group: IT User Services | Service Team: Microcomputer Maintenance Services Shop | Manager: Sharukh Mithani
Contact Information: 940-565-2324, Sharukh Mithani, Sage Hall, Room 330