IT Catalog of Services

Service Description: Provide individual license information and access for supported academic research applications

Service Request: Request individual license information and access through ServiceNow. 

Services Included: Support the distribution of academic software license information and access for the following:
EViews  |  JAWS  |  Lisrel  |  MAGic  |  Mathematica  |  Matlab  |  NVivo  |  SAS  |  SPSS  |  Stata

Services Not Included: Instruction or support on individual software solutions.

Service Response Time: Maximum of one business day for a response to the original request.

Available to: Students, employees

Service Group: IT User Services   |   Service Team: Host Computing User Services   |   Manager: Jacob Flores

Contact Information: 940-369-8232, jacob.flores@unt.edu, Sage Hall, Room 338G

Service Description: Administration of academic server systems

Service Request: Request administration of servers and applications.

Services Included: Administration of servers and software applications

Services Not Included: Training

Service Response Time: One business day from the date of referral receipt from an R&SS staff member. 

Available to: UNT employees by referral only – UNT employees must be referred by a UIT Research and Statistical Support Services staff member.

Service Group: IT User Services   |   Service Team: Host Computing and Licensing   |   Manager: Jacob Flores

Contact Information: 940-369-8232, Jacob.Flores@unt.edu, Sage Hall 338G

Service Description: Server management and maintenance of information associated with academic software license administration, including server management, license information maintenance and associated documentation.

Service Request: To request server management and information associated with academic software licenses, send an email to Jacob Flores, IT manager.

Services Included: Support the management of software licenses and license servers.

Services Not Included: Instruction in use of academic software.

Service Response Time: Within one to two business days.

Available to: Network managers, internal IT service managers

Service Group: IT User Services   |   Service Team: Host Computing User Services   |   Manager: Jacob Flores

Contact Information: 940-369-8232, Jacob.Flores@unt.edu, Sage Hall, Room 338G

Service Description: Provide access to adaptive computing technologies for students with special needs; respond to requests for specialty software installation or assistance with adaptive technology.

Service Request: Read more to learn what adaptive lab technologies are available, or click on the green button.
To access the adaptive technologies, please go to Sage Hall, Room 153. 

Services Included: Adaptive computing resources, black-and-white pay-for-print printers, scanning stations

Services Not Included: Color printing, adaptive testing environment

Service Response Time: Open access lab.
Hours of operation: Fall and Spring: Monday-Friday, 8 a.m.-5 p.m.   |   Summer: Monday-Friday, 8 a.m.-5 p.m.

Available to: Students and employees

Service Group: IT User Services   |   Service Team: UIT Help Desk   Website: Adaptive Computer Lab |   Manager: Sharukh Mithani

Contact Information: 940-565-2324, helpdesk@unt.edu, Sage Hall, Room 233

Service Description: Provide Apple© desktop, server and mobile management via the JAMF server/Casper Suite of comprehensive enterprise management software; provide consultations for Apple© desktop, server and mobile device management.

Service Request: Request Apple© desktop, server and mobile management by sendign an email to UITDesktopServices@unt.edu.

Services Included: Management services for Apple© desktops, servers and mobile devices

Services Not Included: Hands-on configuration, installation on non-UIT devices.

Service Response Time: New service requests and upgrades to existing services to be completed within two weeks of notification; an emergency response is provided as soon as possible.

Available to: IT Support Staff on campus – not an individual user service

Service Group: Instructional IT Services   |   Service Team: UIT Desktop Services   |   Manager: Ray Banks

Contact Information: 940-369-8233, Raymond.Banks@unt.edu, Sage Hall, Room 154

Service Description: Publication of Benchmarks Online, a periodic journal, produced on the 15th day of even numbered months and distributed to an email subscription list, online via social media and through UNT InHouse. Services include writing news and feature articles, providing photography in support of news stories, attending news events that are IT-related for publication in Benchmarks Online.

Service Request:

1. Subscribe or opt out of Benchmarks.
2. To submit a story idea, request photography services or publicity, send an email to the Benchmarks editor at least 10 business days prior to the publication date.
3. View the publication dates.
4. To follow UNT University IT on social media, click on an icon below and follow it to the UNT UIT account. 
 Link to UIT's Facebook page.   Follow UIT on Pinterest   

 

Services Not Included: Coverage of news, information or events that are not related to information technology or computing.

Service Response Time: Dependent upon the request and urgency of the matter determined by the editor.

Service Availability: Open to all – IT aficionados, professionals, members of the IT community

Service Group:  University Information Technology   |   Service Team: UIT Communications   |   Manager: Monica Scott-Taliaferro, editor

Contact Information: 940-565-4068, MonicaT@unt.edu, Sage Hall, Room 338K

Service Description: Consultation and configuration for online testing, services and security; IT support for the following four computer-based testing resources.

  1. Discovery Park computer classrooms,
  2. Mobile Laptop Testing Cart,
  3. UIT Instructional Workshop and
  4. Sage Hall Computer-Based Testing Center.  

Service Request:  
For Discovery Park computer classroom services, fill out this online form: service request/technical accommodations.

For mobile-testing services, or to use the UIT Instructional Workshop in Sage Hall, Room 154, or reserve the Sage Hall Computer-Based Testing Center, Room 330C, complete the following three steps.
1. Check the online calendar
2. Make a reservation.
3. Be sure to specify the needed service area: Mobile Laptop Testing, or Sage Hall Computer-Based Testing Center, Room 330C.
 

Services Included: Support of mobile and online testing resources not assigned to UIT.

Services Not Included: Proctors for exams and events using the Mobile Laptop Testing Unit are not always available. Reservations for UIT Discovery Park Computer classrooms are made through the UNT Office of the Registrar; exam-design consultation services provided by Center for Learning Enhancement, Assessment, and Redesign.

Service Response Time: New service requests to be completed within two weeks of the request.

Available to: Students and employees

Service Group: Instructional IT Services   |   Service Team: Desktop Services  |  Sage Hall Testing Center web page   |   Manager: Position vacant; interim: Elizabeth Hinkle-Turner 

Contact Information: 940-565-4808, Elizbeth Hinkle-Turner, Sage Hall, Room 338C, or Ray Banks, Sage Hall, Room 336A, 940-369-8233

Service Description: Computer-facilitated exam grading providing standard reports with student scores, incorrect responses, class frequency distribution, class statistics, item-analysis and item-statistics.

Click here for serviceService Request: Request exam-grading with analysis. 

Services Included: Computer-facilitated exam-grading and analysis of results

Services Not Included: Test creation, pick up or delivery of exams.

Service Response Time: Exams graded and analysis provided within a maximum of one day of the request; the target is within 30 minutes of the request.

Available to: UNT faculty, staff and student employees

Service Group: Instructional IT Services   |   Service Team: Exam and Research Data Services   |   Manager: JoAnn Luksich

Contact Information: 940-565-3887, JoAnn.Luksich@unt.edu, Sage Hall, Room 336

Service Description: Telephone, email, ticket-based requests for service, walk-in support and referral service for UNT IT-related issues: questions about account management system; EagleConnect Email System; information security; Blackboard Learn; MyUNT; LyndaCampus; wireless access; Eagle Alert messages and more.

Request for IT help.Service Request: Log in to ServiceNow or click on the green button to request assistance through the online ticket system. 

Call: 940-565-2324  |   Check hours of telephone availability.
Click: Online ticket   |   Email: helpdesk@unt.edu
Come in: Sage Hall, Room 233   |   Check hours of operation online.  |   Walk-in customers are welcome!

Services Included: Walk-in, telephone and email support for UNT IT-provided services.

Services not included: Hardware service or inquiries not related to IT-related incidents, including routing of service requests not related to the IT-related incident; services to non-UNT users; group or corporatewide communications or notifications.

Service Response Time: One business day; resolution is dependent upon urgency and impact of the request.

Available to: Students, employees, alumni and visitors

Service Group: IT User Services   |   Service Team: UIT Help Desk   |   Manager: Sharukh Mithani

Contact Information: 940-565-2324, helpdesk@unt.edu, Sage Hall, Room 233

Service Description: Access to high-performance computing cluster systems for support of university research through computationally intensive LINUX-capable software.

Service Request: Apply for an account here or click on the green button; log in for a research, academic or collaborator account. Or, you may send an email to hpc-admin@unt.edu.

Services Included: High-performance computing access, scientific computing consultation and 3D printing.

Services Not Included: Custom programming, research data management.

Service Response Time: One business day response – fulfillment is dependent upon the nature of the request.

Available to: Faculty or currently enrolled, qualified student at UNT with additional requirements to use some resources; student access must be sponsored by a UNT faculty member. Open to post-doctoral students, research fellows, visiting scholars and collaborators sponsored by a UNT faculty-level principal investigator.

Service Group: Research IT Services   |   Service Team: High-Performance Computing Services   |   Manager: DaMiri Young

Contact Information: 940-369-7066, hpc-admin@unt.edu, General Academic Building, Room 535

Service Description: Online instructional resource to Checkin, an instructional resource access management system, to process users in/out of a resource 

Service Request: To access online help for Checkin, v. 5, click here or on the green button. Address questions and/or comments to Richard Sanzone, Checkin project manager.

Services Included: Support of access management infrastructure

Services Not Included: Client/workstation installation

Service Response Time: Dependent upon the scope and urgency of the request.

Available to: UNT network managers, general access lab managers

Service Group: IT User Services   |   Service Team: IT User Services   |   Manager: Richard Sanzone

Contact Information: 940-369-7695, sanzone@unt.edu, Sage Hall, Room 338D

Service Description: Supports UNT-owned microcomputers that are less than six years old for UNT faculty and staff by providing expertise and services to maintain existing microcomputer equipment and assist with the selection and purchase of new computers and upgrade hardware. Additional services: battery disposal, certifiable hardware disposal (degaussing), microcomputer upgrades, website posts of warranty alerts, graphics and video support information, technical and troubleshooting tips.

Service Request: To request repair of UNT-owned Macintosh and Windows desktop and laptop computers that are six years old or newer, or for assistance with the selection of a new computer or an upgrade, contact the MMS Shop: call, click or come in.

Call: 940-565-2324   |   8 a.m.-5 p.m., Monday through Friday
Click: ServiceNow to create a service ticket or email: mmstech@unt.edu
Come in: Sage Hall, Room 233   |   8 a.m.-5 p.m., Monday through Friday   |   Walk-in customers are welcome!

Services Not Included: Service for printers, personal devices; personal digital assistants, iPods, iPads, and data projectors are not supported nor is any UNT-owned hardware that is older than six years.

Service Response Time: Response within one business day; fulfillment is dependent upon parts availability and complexity of the request.

Available to: Employees, network managers, UNT business units and IT internal service managers

Service Group: IT User Services   |   Service Team: Microcomputer Maintenance Services Shop   |   Manager: Sharukh Mithani

Contact Information: 940-565-2324, Sharukh Mithani, Sage Hall, Room 233

Service Description: Configuration changes, and/or consultation for the PaperCut© print-management system.

Service Request: To install PaperCut© or make configuration changes, please view the online manual, or contact Richard Sanzone, IT User Services.

Services Included: PaperCut© Print Management Services: installation and configuration of printer object in PaperCut to allow Web Print functionality.  Consultation on implementing the PaperCut service.  

Services Not Included: Printer/device hardware support

Service Response Time: One business day

Available to: Network managers and staff

Service Group: IT User Services   |   Service Team: IT User Services   |   Manager: Richard Sanzone

Contact Information: 940-369-7695, sanzone@unt.edu, Sage Hall, Room 338D

Service Description: Provide computer-facilitated research-data entry specific to the customer's needs.

Request a Service: Request research data entry.

Services Included: Computer-facilitated entry of research data

Services Not Included: Survey instrument creation, consultation or statistical support.

Service Response Time: Maximum of seven business days.

Available to: UNT departments, faculty, staff and students

Service Group: Instructional IT Services   |   Service Team: Exam and Research Data Services   |   Manager: JoAnn Luksich

Contact Information: 940-565-3887, Joann.Luksich@unt.edu, Sage Hall, Room 336

Service Description: Cloud-based configuration, customization, consulting, technical and managed service for Salesforce implementation at UNT 

Click here for Salesforce assistanceService Information: To request cloud-based configuration, software customization, technical or managed service for Salesforce software or a consultation, click here or on the green button.

Services Included: Technical support for existing business units and new campus partners, working with functional leads to transform and develop new requirements into design and implementation.

Services Not Included: Data entry.

Service Response Time: Usually one business day – resolution is dependent upon the complexity of the request.

Available to: UNT Business Units, Salesforce users

Service Group: Student Success IT Services   |   Service Team: Student Success IT Services   |   Manager: Jennifer Lee

Contact Information: 940-369-6038, Jennifer.Lee@unt.edu, Sage Hall, Room 338E

Service Description: Timely establishment and maintenance of Salesforce accounts that are requested by authorized users.

Service Request:
Note:
Only pre-designated Salesforce super-users may use this service. Choose from the following list of online services.

1. Establish a new account and provide access for an advisor/CRM-user
2. Update an existing account for an advisor/CRM-user
3. Remove access to an account for an advisor/CRM-user
 
 

Services Included: Computer-based account servicing to ensure access, updates and security.

Services Not Included: Any not previously described.

Service Response Time: ​One business day.

Available to: UNT Salesforce super-users

Service Group: Student Success Technology   |   Service Team: Student Success Technology  |   Manager: Jennifer Lee

Contact Information: 940-369-6038, Jennifer.Lee@unt.edu, Sage Hall, Room 338E

Service Description: Support for IT issues, service requests and account management related to Salesforce CRM software use.

Service Request: Request support for Salesforce-related IT issues and account management by sending an email to AdvisingCRMSupport@unt.edu.

Services Included: Walk-in, email, phone and user-ticket support for Salesforce software-related issues.

Services Not Included: Data entry

Service Response Time: Usually one business day – resolution is dependent upon the complexity of the request.

Available to: Salesforce software users, UNT business units using Salesforce CRM

Service Group: Student Success Technology   |   Service Team: Student Success Technology  |   Manager: Jennifer Lee

Contact Information: 940-369-6038, Jennifer.Lee@unt.edu, Sage Hall, Room 338E

Service Description: Provide Salesforce-related training upon request or based on learning needs analysis

Service Information: To request Salesforce-related training, please click here or on the green button.

Services Included: Salesforce software-user training.

Services Not Included: Computer literacy issues.

Service Response Time: One business day.

Available to: UNT Salesforce users, UNT business units using Salesforce CRM

Service Group: Student Success Technology   |   Service Team: Student Success Technology   |   Manager: Jennifer Lee

Contact Information: 940-369-6038, Jennifer.Lee@unt.edu, AdvisingCRMSupport@unt.eduSage Hall, Room 338E

Service Description: Consultation and design services for the creation of surveys to accurately capture the data desired.

Request a service: Request custom design of an optical scan survey form.

Services Included: The design of surveys for computer-facilitated optical scanning to provide a comprehensive data collection for analysis.

Services Not Included: Creation of survey instrument or questions.

Service Response Time: Within seven business days of receipt of the request.

Available to: UNT departments, faculty, staff and student employees.

Service Group: Instructional IT Services   |   Service Team: Exam and Research Data Services   |   Manager: JoAnn Luksich

Contact Information: 940-565-3887, Joann.Luksich@unt.edu, Sage Hall, Room 336

Service Description:  Support services on data acquisition and statistical analysis for UNT faculty and students; multiple face-to-face meetings, each lasting more than an hour, each involving one or more party writing on a dry-erase board, and often using an internet-connected computer as well.

Service Request: To request support for data, software applications, application training materials, or methodological trends, please read the Research and Statistical Support website.
After reading the R&SS frequently asked questions, submit a ServiceNow ticket for a consultation.

Services Included: Help with statistical techniques for data analysis; instructional services, data support and survey support; consultations.

Services Not Included: Programming or analysis production service as a consultation-only service.

Service Response Time: Within five business days.

Available to: A diverse range of clients, including undergraduate – typically Honors College and Texas Academy of Mathematics and Science students, graduate students working on theses or dissertations, faculty members, and various elements of the administration, e.g., development of measures for assessing student engagement, consulting with the UNT Office of Data, Analytics and Institutional Research, etc.

Service Group: Research IT Services   |   Service Team: Research & Statistical Support Services   |   Manager: Richard Herrington

Contact Information: 940-565-4066, Richard.Herrington@unt.edu or Jonathan.Starkweather@unt.edu, Sage Hall, Room 336

Service Description: Downloadable summary presentation of UNT-provided information technology services, information and resources.

Request for IT help.Service Request:

1. For Undergraduate Students: Download the 2017 Technology Tour #1 with narration. (Microsoft© Powerpoint)

2. For Faculty, Employees, Graduate and Doctoral Students: Download the Technology Tour #2 with narration(Microsoft© PowerPoint, .ppsx, 17MB • Narration text, Microsoft© Office, .docx, 160KB)

3. Online Tech Tour:  Take the online Tech Tour now.

For help with IT-related issues, call, click or come in.
Call: 940-565-2324  |   Check hours of telephone availability.
Click: Online ticket   |   Email: helpdesk@unt.edu
Come in: Sage Hall, Room 233   |   8 a.m.-8 p.m., Monday through Friday   |   Walk-in customers are welcome!

Services Included: Walk-in, telephone and email support for UNT-provided IT services.

Services not included: The Help Desk does not support requests for hardware service or inquiries not related to IT-related incidents, including routing of service requests not related to the IT-related incident; services to non-UNT users; group or corporatewide communications or notifications.

Service Response Time: This presentation may be downloaded 24/7.

Available to: Students, employees, alumni and visitors

Service Group: IT User Services   |   Service Team: UIT Help Desk   |   Online Tech Tour   |   Manager: Sharukh Mithani

Contact Information: 940-565-2324, helpdesk@unt.edu, Sage Hall, Room 233

Service Description: The UNT Bulk Mail System allows designated individuals to send bulk email to students at UNT. It is designed to better facilitate the distribution of important information to UNT students by allowing targeted mailings by student classification or UNT major, department or college. All UNT students are automatically provided an EagleConnect account for receiving university email messages.

Click here to proceed to the Bulk Mail System website.Service Information: Visit the UNT Bulk Mail System website, then login to proceed.

Services Included: UNT Bulk Mail allows designated individuals to send bulk email to UNT students.

Services Not Included: Messages to custom lists or individual students are not supported.

Service Response Time: Messages are delivered via the UNT Bulk Email System every half hour, but delivery may take as many as two hours to reach all UNT students.

Available to: UNT employees

Service Group: IT User Services   |   Service Team: UNT Bulk Mail Administrator   |   Manager: Philip Baczewski

Contact Information: 940-565-3886, baczewski@unt.edu, Sage Hall, Room 338