Help Desk Support Services

Service Description: Telephone, email, ticket-based requests for service, walk-in support and referral service for UNT IT-related issues: questions about account management system; EagleConnect Email System; information security; Canvas; MyUNT; LyndaCampus; wireless access; Eagle Alert messages and more.

Request for IT help.Service Request: Log in to ServiceNow or click on the green button to request assistance through the online ticket system. 

Call: 940-565-2324  |   Check hours of telephone availability.
Click: Online ticket   |   Email:
Come in: Sage Hall, Room 330   |   Check hours of operation online.  |   Walk-in customers are welcome!

Services Included: Walk-in, telephone and email support for UNT IT-provided services.

Services not included: Hardware service or inquiries not related to IT-related incidents, including routing of service requests not related to the IT-related incident; services to non-UNT users; group or corporatewide communications or notifications.

Service Response Time: One business day; resolution is dependent upon urgency and impact of the request.

Available to: Students, employees, alumni and visitors

Service Group: IT User Services   |   Service Team: UIT Help Desk   |   Manager: Sharukh Mithani

Contact Information: 940-565-2324,, Sage Hall, Room 330