Alerts, News and Information

LyndaCampus Playlist: Microsoft© Office 365: SharePoint, OneDrive, Outlook, Acrobat DC, Excel, PowerPoint and more • Recommended by University IT
Need a laptop? Check one out in Sage Hall, Room 330.

Training Announcement

UIT Help Desk Training Sessions • Sage Hall, Room 330 • No reservations required

Get Connected: Setting up UNT Wi-Fi and EagleConnect email on your devices
Aug. 29: 2 p.m.
Aug. 30: 10 a.m.
Topic:  Overview of EagleConnect email and UNT Wi-Fi services. One-one-one assistance will be provided by UIT technicians.

Stay Connected: Using the UNT-provided Office 365 suite to collaborate with other students
Sept. 5: 2 p.m.
Sept. 6: 10 a.m.
Topic: Overview of the Office 365 web applications, OneNote, Microsoft Teams and more! Focus on collaborative apps and note-taking tools for the students.


Aug. 20, 2018: University IT offers quick access to the statistics, analytics and modeling software packages through the Virtual Statistics Lab. These applications are hosted on UNT servers and presented virtually to your on- or off-campus computer, meaning that you may use these full applications without the need to install them on your local computer.

July 19, 2017 Notice of Phone Maintenance: The UIT Help Desk phone system is undergoing maintenance on July 19, 2018, from 5 to 7 p.m. The Help Desk may be unavailable via phone during this time. The Help Desk is available via email or a Service Ticket.

May 26-27: Sage Hall's third floor will be closed due to construction.

May 21: These are the books Bill Gates says to read this summer

May 15: Benchmarks Online, University IT news journal

May 14: Students who take the UIT Technology Tour can try to win one of three Nook Tablet 7" eReaders!

May 11: Are you receiving calls from your own phone number? It's a phone scam. Read more.

April 30: The transition of Learning Management Systems from Blackboard to Canvas is scheduled for completion by the start of the Spring 2019 semester. Approximately 1,000 courses are anticipated to be converted to Canvas by the end of May, which is about one-third of the total course goal.

Since the transition began last fall, the Center for Learning Enhancement, Assessment, and Redesign, CLEAR, has hosted dozens of Canvas boot camp training sessions for more than 400 participants, as well as a number of departmental and small group training sessions for faculty upon request. More than 600 faculty members have also signed up for self-paced, online training since it was made available in January. During the upcoming summer term, the rate of course conversion is expected to increase due to the number of classes that aren’t offered during the summer, making it the optimum time to have courses migrated and receive training.

Faculty who would like specific courses to be available in Canvas for the Fall 2018 semester should complete this online request form.

Online training will be a convenient option for faculty members who may be away from campus during the summer and only requires requesting access. For those who prefer face-to-face learning, more boot camp sessions will be available during the summer based on demand. See the current schedule of training sessions or use the department or small group training request form to request a session.

Fall 2018 will be the final semester of Blackboard availability, and prescheduled Canvas boot camp sessions will again be offered twice a week until all faculty and staff members who will be using Canvas have completed training ahead of the Spring 2019 deadline. More information about Canvas and the course migration process is available online.

April 19: UNT will conduct the spring test of its Eagle Alert system on April 20, 2018. The Eagle Alert system is used to notify the UNT community about emergency situations and university closings.

This will be the first time that the system will test the feature that overrides computers operated by Classroom Support Services on campus. During the test, those screens will display a full-screen test alert. Users will have the option to click out of the screen after the alert has displayed.

All students, faculty and staff are automatically enrolled in the Eagle Alert system using the telephone numbers provided to UNT during registration or the hiring process. You should check your contact information regularly and update it as soon as it changes by logging in at  Find out more about Eagle Alert.

April 16: The Eagle Alert system is used to notify the UNT community ab out emergency situations and university closings. There will be a spring test of the system on April 20, 2018. All students, faculty and staff are automatically enrolled in the Eagle Alert system using the telephone numbers provided to UNT during registration or the hiring process. Check your contact information regularly and update it as soon as it changes by logging in at Find out more about Eagle Alert.

March 19: Currently enrolled students with a valid UNT ID may now check out a Dell laptop for up to three hours from the UIT Help Desk. Read more.

March: 20th Anniversary of National Consumer Protection Week. Spread the word!

Feb. 17: Help Desk FYI: Online Valentines May be Scammers
By Colleen Tressler, Consumer Education Specialist, U.S. Federal Trade Commission
Looking to start a new relationship? For some, that may mean meeting a new love interest online. Word to the wise: sometimes it’s best to lead with your head and not your heart. Read more.

Laptop security tipsFeb. 17: Help Desk FYI: Laptop Security Tips can Save You Time, Money and Trouble
A minor distraction is all it takes for a laptop to vanish. If it goes missing, all the valuable information stored on it may fall into the hands of an identity thief. Keep these tips in mind when you’re out and about with your laptop and know where to report the loss. Read more.

Feb. 2: At approximately 3:30 p.m., the UIT Help Desk received multiple reports of on-campus connectivity issues on wired and wireless networks. The issue has been reported to our network administrators, who are working to resolve the issue. Thank you for your patience. Issue resolved: 4:40 p.m.

Jan. 12: Several offices in University IT have moved to the General Academic Building. See our new directory.

Jan. 4: Meltdown and Spectre information for your Intel processor: everyday home users should apply the latest operating system updates and vigilantly keep their antivirus software up to date. 


Dec. 18: The Help Desk will be closed Dec. 23-26, 2017, and Dec. 30, 2017-Jan. 1, 2018 during the UNT Winter Break. Check the hours of operation online.

Dec. 15: December Benchmarks Online article: Hardware Discounts for UNT students and employees

Nov. 20: The UIT Help Desk will be closed Nov. 23-25, 2017; it re-opens Nov. 26 at noon and resumes regular hours. 

Oct. 17: October Benchmarks Online article – Help Desk FYI: UNT Mobile App – Five Useful Features

Oct. 2: Moving Information:  The offices of UIT Help Desk, Adaptive Technology and Learning Lab and Microcomputer Maintenance have moved to Sage Hall, Room 330. Note: The UIT Help Desk moves on Oct. 2, 2017, and will have intermittent availability during this time. Regular availability will resume Oct. 3, 2017.

Sept. 1: Accessing exercise files

Aug. 15: August Benchmarks Online article – Help Desk FYI: Five Back-to-School IT Tips

July 12: ZD Net article – Data-stealing malware has suddenly burst back into life

June 15: June Benchmarks Online article – Help Desk FYI: Eduroam: how to access this network

June 1: Handheld device ban in City of Denton is a Class C misdemeanor with up to $500 fine

April 15: April Benchmarks Online article – Help Desk FYI: Download McAfee® Antivirus for your Windows machine

Feb. 15: February Benchmarks Online article – Help Desk FYI: Access UNT's LyndaCampus with the iOS Mobile App