Desktop Services

Photo of classrooms and workshop supported by UIT Desktop Services Office

Welcome to UIT Desktop Services! 

The Desktop Services office, a division of Instructional IT Services and University Information Technology, supports the goals of the university by facilitating a technical environment that enhances learning, research and testing through the use of technology.  

We provide technical management for the Sage Hall Computer-Based Testing Center. For contact and scheduling information, contact the Sage Hall Computer-Based Testing Center.

The Desktop Services office also manages the four Discovery Park collaborative technology classrooms.  To schedule a class, please contact the Office of the Registrar.  

 Desktop Services team members are available to demonstrate how to use the classroom and ensure all test environments are set up to the specifications of the instructor. 

The UIT Desktop Services area includes the following.
     Discovery Park Classrooms and Sage Hall Computer-Based Testing Center: Desktop support and consultations
     Collaborative Computing Space: Desktop support and consultations
     JAMF Software: Desktop and laptop management, mobile device, iOS management, server management and consultations
     Laptop Cart:  Online-testing support
     Microsoft System Center Configuration Management: Desktop/laptop management and consultations
     Sage Hall Adaptive Computer Lab: Desktop support and consultations
     Sage Hall Computer-Based Testing Center Security Cameras: Monitoring
     UIT Staff: For desktop support, server support and consultations, use ServiceNow.

      Submit a ticket through ServiceNow.

  1. log in with your EUID and password,
  2. select the "request a service" option,
  3. enter the required information, order the service,
  4. then logout.

     Zabbix Open Source Monitoring: Server monitoring  

Office Hours: Monday-Friday   |   8 a.m.-5 p.m.

Locations: Sage Hall, Room 154

Email:   |   Phone: 940-369-6051

Meet the Desktop Services staff.