Spam-Filtering for Employees

Attention, Employees:

Sept. 12, 2016 – Starting Sept. 17, the UNT System’s ITSS Messaging Team in collaboration with University Information Technology, UIT, will be upgrading the spam-filtering system and routing your email through Microsoft’s Office 365 Exchange Online Protection, EOP, service. Microsoft© Office 365 will provide an enhanced level of email protection from spam, phishing, viruses and malware.

This change uses content filtering that evaluates inbound email messages by assessing the message’s safety and legitimacy.

Before Sept. 17: Please visit the current spam filter located at to release any items, prior to Sept. 17, as they will no longer be available after this date. To release any files, employees will need to enter a ticket with their local help desk in Service Now. Once logged in, you can access the UNT Knowledge Base to learn more about spam filtering.

After Sept. 17, messages suspected to be spam will be filtered into your Outlook Junk email folder. This folder can be accessed easily from your list of folders in Outlook. To prevent emails from going to the Junk email folder, you can adjust your settings in Outlook to make the appropriate changes.

Zipped files – compressed files, will continue to be quarantined. Should you receive or expect to receive a legitimate zip file via email, you will need to enter a ticket with your local help desk in Service Now to have that file released. Many of these files are malicious in nature, and may not be safe to open. Please request files to be released only if you are expecting them, and you know the sender.

If you have any questions or need assistance please contact your local help desk. For more information about phishing, read Phishing Scams: Don't Click on That, by Jason McMullen, UNT Administrative IT Services.

UNT UIT Help Desk

Telephone: 940-565-2324
Telephone Availability: Sunday: Noon to Midnight; Monday-Thursday: 8 a.m. to Midnight; Friday: 8 a.m. to 8 p.m.; Saturday: 9 a.m. to 5 p.m.
Online Help Desk:
Physical Location: Sage Hall, Room 330
Create a service ticket: report a problem or request a service

UNT System Service Desk

940-565-HELP – 940-565-4357,
Email:   |  Monday-Friday 8 a.m. to 5 p.m.


Please contact the University IT Help Desk. Call, click or come by!
940-565-2324 | ServiceNow System: Submit a "Trouble Ticket"—Request for Services
Help Desk Website ~ Email | Sage Hall, Room 330D

You are welcome to participate in the Help Desk Client Feedback Survey.