Desktop Services at Discovery Park

***COVID-19 Virus Update***

The staff of this area, the Sage Hall Computer-Based Testing Center, and all mobile laptop testing services will keep its customers updated here on this website as procedures are developed by the UNT administration and community. As of right now, it is most likely that classes/events will not be occurring at all in our classrooms for the remainder of the spring semester. However, all staff will remain in place for these services and we will switch to advising/facilitating/consulting mode to assist you in any way that we can to ensure that both you and your students have a successful conclusion to the Spring 2020 semester.

General information/help: The following websites have been specifically set up for students who would be taking courses online and faculty who would be teaching them – Students: and Faculty: – please go to those websites for assistance for all online teaching and learning.  As many courses will be moving to CANVAS and Zoom for delivery, instructions and training on how to use those resources are available at these sites. Additionally, all UNT community members are encouraged to take advantage of several training modules available via our LinkedIn Learning tools. To access LinkedIn Learning, please go to, access your account, and search for Zoom and CANVAS training.

The UIT Helpdesk is here for you! If you have questions about anything and are experiencing info overload, just remember to call 940-565-2324 or email


Desktop Services Support at Discovery Park

To request accommodations for any of the classrooms listed on this page, please fill out a Technical Accommodations Request.

Contact Email Address:  UITDesktopServices@unt.eduPhone: 940-369-6051


Yonathan Khoe, cross-functional IT supervisor, 940-369-8665
Samuel Wiggins, IT service desk manager, 940-369-6298

Note: Instructors are strongly recommended to contact the UIT Desktop Services office prior to the beginning of each semester to request software, configuration changes and/or test applications.

Note: Faculty members can contact their college network manager — Jim Byford, ENG, and - Computing for Arts and Sciences, COI, — about immediate issues with any of the Discovery Park classrooms with computers managed by UIT Desktop Services. The network managers will collaborate with UIT Desktop Support to correct all issues in a timely manner.

Microsoft Windows
Microsoft Windows
Microsoft Windows
Microsoft Windows on iMacs

We have configured the Windows desktops with the following configuration:

  • Dell OptiPlex 3030 All-In-One (Intel Core i5 3GHz, 8GB RAM)
  • Windows 10 64-bit OS
  • iCheckin self-service login client
  • Canvas supported web browsers: Internet Explorer, Mozilla Firefox & Google Chrome
  • Adobe Acrobat XI Professional
  • SSH & SCP clients
  • VLC video player
  • 7-Zip archive tool
  • Microsoft Office 2016 Basic (Word, Powerpoint, Excel)

We have configured the Apple desktops in DP-D215 with the following configuration:

  • Apple iMac (21.5-inch Late 2013, Intel Core i5 2.9GHz, 8GB RAM)
  • Windows 10 64-bit OS
  • Microsoft Office 2016 Basic (Word, Powerpoint, Excel)
  • Canvas supported web browsers: Internet Explorer, Mozilla Firefox & Google Chrome

Please note: Instructors and students can expect updated software that meet CLEAR's specifications for Canvas.

Additional software on all machines in all four classrooms (unless otherwise noted) is as follows for Fall 2019: Adobe CC Basic (Photoshop, Illustrator, Dreamweaver, InDesign, Bridge); Respondus LDB; Pearson LDB; VMWare Horizon Client (for Virtual StatLab: launches Eviews 10, Lisrel 9.3, Mathematica 11/3, Matlab R2019a, Nvivo 12, RStudio 3.5 (CRAN, CRANextra, BioCsoft, Rtools), SAS 9.4 (less Text and Enterprise Miner), SPSS Statistics 25, SPSS Modeler 18.1, Stata/IC 15.1); Deep Freeze Cloud (students should NEVER SAVE TO HARD DRIVE – they should save to USB drive or other portable drive); Weka; Anaconda; Audacity; Pratt; SayMore; Transcriber; CES EduPack – D212 only; LTSpice - B142 only; PuTTY; WinSCP; Notepad++; MicrosoftVisio

If further technical requirements are desired, professors and/or their representive staff member should determine carefully what technologies, applications and features will be needed for their environment and convey that information to the UIT Desktop Services manager as soon as possible. It is the instructor's responsibility to verify that the computer setup is as required for class and we are happy to help and consult with this!