Instructional IT Services

Three photos: 1: showing students using desktop computers supported by the IITS Desktop Support Office; 2: a customer in the Exam and Research Data Support Office handing tests over to the manager for grading; 3: a photo of the testing cubicles in the Sage Hall Computer-Based Testing Center.

COVID Update

The staff of the Sage Hall Computer-Based Testing Center and all mobile laptop testing services will keep its customers updated on this website as procedures are developed by the UNT administration and community. Currently the Sage Hall Computer-Based Testing Center and all of its mobile operations are functioning and available within the university's COVID guidelines. We also have a variety of "live online proctoring" resources as well. Please contact us to meet all of your secure online testing needs during this time period.

General information/help: The following websites have been specifically set up for students who would be taking courses online and faculty who would be teaching them.


Faculty: – please go to those websites for assistance for all online teaching and learning.  As most courses have moved to CANVAS and Zoom for delivery, instructions and training on how to use those resources are available at these sites. Additionally, all UNT community members are encouraged to take advantage of several training modules available via our LinkedIn Learning tools. To access LinkedIn Learning, please go to, access your account, and search for Zoom and CANVAS training.

The UIT Help Desk is here for you! If you have questions about anything and are experiencing info overload, just remember to call 940-565-2324 or email

Who We Are

Instructional IT Services directly supports student and faculty teaching and learning success through its online fixed space and mobile testing services, its classroom computer desktop provisioning and maintenance, and its continued support of traditional assessment and surveys as well as newly-developed virtual testing and learning needs. The Classroom Desktop Services and Exam and Research Data Services departments located in IITS provide the technical foundations for current and future digital initiatives and programs that expand the effectiveness of instruction at UNT.

Elizabeth Hinkle-Turner, director, IT support, 940-565-4808, General Academic Building, Room 205
For immediate Instructional IT Services assistance and information, call 940-369-6051.

IITS Mission

The mission of Instructional Information Technology Services is to deliver IT services and infrastructure in support of instruction and learning within a framework of communication, integrity and accountability.

The IITS Division team members serve students, faculty and staff

  • as the one-stop service for online testing needs;
  • by offering  exam processing and grading and research data compilation services to faculty;
  • by administering computer classroom facilities, computer-based testing facilities, and mobile and remote online testing facilities.
To accomplish this mission, members of the IITS team employ knowledgeable and professionally active technical consultants who have an effective combination of academic experience and technical expertise. 

Service Areas

Computer-Based Testing Services

Sam Wiggins, IT service desk manager, Testing Services Operations, 940-369-6298, Sage Hall, Room 332A

Yonathan Khoe, cross-functional IT support supervisor, Testing Services Management, 940-369-8665, GAB, Room 204

The Sage Hall Computer-Based Testing Center is available for professors of courses needing computerized testing in support of distance, blended or face-to-face classes. Assessment and testing are cornerstones of academic success. UNT actively supports faculty in the assessment of student learning and the Sage Hall Computer-Based Testing Center plays a strong role in this. The center provides an opportunity for secure, high stakes computer-based testing of large groups of students. The CBTC also provides instructors of UNT’s high-enrollment courses with robust opportunities for assessment while also supporting smaller courses, certification testing, and training sessions.

The UIT Mobile Testing Cart (40 laptops) is another resource for online testing. Instructional IT personnel will bring the cart to the classroom, and we offer proctor services and portable desktop testing carrels for optimum testing security. The laptops feature the same configuration and online assessment resources as the fixed-center machines.

College of Business faculty members holding classes in the Business Leadership Building may use up to five additional mobile testing carts (200 machines) with the same features and security as part of a collaborative “pop-up testing center” project between the COB and UIT. Go this web page for details and to make reservations for COB laptop exams.

Live-proctored remote online testing is also supported by UIT IITS. Read more about our "virtual secured testing services" here.

CMHT faculty are able to hold laptop-based exams in Chilton Hall using collaborative services provided by CMHT IT Staff and UIT IITS.

Microsoft Certification Testing – Computer-Based Testing Services offers Certiport/Pearson Certification Testing for most Microsoft Office applications. Areas interested in having students, faculty, or staff acquire these credentials should contact the IITS Director at 940-565-4808.

Regular semester hours available for testing reservations — fall, spring, summer:
Monday-Thursday  |  8 a.m.–9:30 p.m.
Friday  |  8 a.m.–6 p.m.
Saturday  |  9 a.m.–5 p.m.

Exam and Research Data Services

JoAnn Luksich, administrative coordinator, Exam and Research Data Services, 940-369-7416, GAB, Room 206

Summer hours: Monday-Friday  |  8 a.m.–4 p.m.
Fall and spring semester hours: Monday-Friday  |  8 a.m.–5 p.m.

Exam and Research Data Services is dedicated to ensuring faculty and student teaching and learning success by providing several options for automated exam form scoring and research data/entry scanning. General and specialized reports of exams and research results are compiled to meet customer needs. ERDS also provides consultation services and assistance with Qualtrics.

UIT Desktop Services

Sam Wiggins, IT service desk manager, Testing Services Operations, 940-369-6298, Sage Hall, Room 332A

Kris Selby, cross-functional IT support manager, campuswide and UNT Systemwide Initiatives and Services

Yonathan Khoe, cross-functional IT support supervisor, Testing Services Management, 940-369-8665, GAB, Room 204

Office Hours: Monday-Friday   |   8 a.m.–5 p.m.
Location: GAB, Room 204 and Sage Hall, Room C330
Email:   |   Phone: 940-369-6051

The UIT Desktop Services team members support the goals of the university by facilitating a technical environment that enhances learning, research and testing through the use of technology. Team members provide technical management for the Discovery Park computer classrooms, Mobile Testing Services, and Sage Hall Computer-Based Testing Center in Room C330. The team also provides monitoring of server, application and network resources and provides management services and tools for Microsoft© desktops, laptops and servers and Apple© desktops, servers and mobile devices.