UNT IT Service Provision
Information technology services at UNT are diverse and sometimes delivered in what may seem like a complex environment. Services are provided via several organizational layers. You can use the information below to identify the providers for various IT services at the University of North Texas. You also can see what central information technology services are available by browsing the UIT Service Catalog.
|Service Category||ITSS||UIT||Local IT||Other||Comment|
|Learning Management||X||X||CLEAR||ITSS supports infrastructure and integration.
UNT's CLEAR administers the application and provides faculty support services.
UIT Help Desk provides student support services.
|Human Resources, Payroll||X|
|Constituent Relationship Management||X||Use limited to undergraduate and graduate reporting|
|Advancement||X||SAAS (Vendor)||Contract administered by ITSS.
Service provided by vendor as SAAS.
|Business Intelligence||X||Decision Support||ITSS supports data warehouse, ETL (extract, transform & load), and business intelligence infrastructure.
UNT Decision Support supports warehouse development, implementation, and content delivery.
|Communications & Collaboration||On-campus network||X||ITSS provides support but capital funded by campus|
|Wide Area Network (WAN)||X|
|WIFI||X||ITSS provides support but capital funded by campus|
|Network Firewall & VPN||X|
|Employee EMAIL||X||X||X||ITSS supports infrastructure.
UNT provides user support.
|Instant Messaging||X||X||X||ITSS supports infrastructure.
UNT provides user support.
|Video Conferencing||X||CLEAR||ITSS supports infrastructure.
UNT's CLEAR administers and provides conferencing services.
|Departmental Support||Dedicated servers||X||X|
|Virtual Server Infrastructure||X||X|
|Storage Area Networks||X||X|
|User account provisioning||X||X||X|
|File and Print Services||X||X|
|Personal Device support||X||X||Support for desktops, laptops, mobile devices, printers, etc.|
|Peripheral Device Support||X||X||Support Surveillance, HVAC, digital signage, and security systems and devices,alarms, printers, copiers and projectors, etc.|
|Productivity Software Support||X||X|
|Web Site Hosting||X||X|
|Web Development||X||X||URCM||University Relations, Communications, and Marketing provides website development services|
|Conference/meeting room support|
|Research Support & Faculty Support Services||High Performance Computing||X||X|
|Research Software & Statistical Support||X||X|
|Research & Visualization Lab||X|
|Student & Instructional Technology Support||Student General Access Computer Lab Support||X||X|
|Classroom Media Technology Support||X||X|
|Student IT Help Desk||X|
|Computer Classroom Support||X||X|
|Computer Testing Center||X|
|Student Bulk Email Service||X|
|Student Email||X||X||SAAS (Vendor)||ITSS manages the contract and integration.
UIT provides student support.
|Security & Compliance||X||X||X||All IT units are involved in the execution of the IT security program|
|ITSS||UNT System Information Technology Shared Services|
|UIT||UNT University Information Technology - In addition to research, faculty, student and instructional support, UIT provides departmental support to non-academic units|
|Local IT||Academic IT organizations and UNT Police Department support|
|Other||Non-IT organizations providing services|