Salesforce-User Help Desk

Service Description: Support for IT issues, service requests and account management related to Salesforce CRM software use.

Service Request: Request support for Salesforce-related IT issues and account management by sending an email to AdvisingCRMSupport@unt.edu.

Services Included: Walk-in, email, phone and user-ticket support for Salesforce software-related issues.

Services Not Included: Data entry

Service Response Time: Usually one business day – resolution is dependent upon the complexity of the request.

Available to: Salesforce software users, UNT business units using Salesforce CRM

Service Group: Student Success Technology   |   Service Team: Student Success Technology  |   Manager: Jennifer Lee

Contact Information: 940-369-6038, Jennifer.Lee@unt.edu, Sage Hall, Room 338E