IT Service Matrix

Service Category
 
Other
Comment
Learning Management
 
X
X
 
ITSS supports infrastructure and integration. UNT's CLEAR administers the application and provides faculty support services. UIT Help Desk provides student support services.
Administrative Applications
Finance
X
 
 
 
 
Human Resources, Payroll
X
 
 
 
 
Student Administration
X
 
 
 
 
Constituent Relationship Management
X
 
 
 
Use limited to undergraduate and graduate reporting
Portal
X
 
 
 
 
Degree Management
X
 
 
 
 
Classroom Scheduling
X
 
 
 
 
Advancement
X
 
 
SAAS (Vendor)
Contract administered by ITSS.Service provided by vendor as SAAS.
Business Intelligence
 
X
 
 
Decision Support
ITSS supports data warehouse, ETL (extract, transform & load), and business intelligence infrastructure. UNT Decision Support supports warehouse development, implementation, and content delivery.
Communications & Collaboration
On-campus network
X
 
 
 
ITSS provides support but capital funded by campus
Wide Area Network, WAN
X
 
 
 
 
WIFI
X
 
 
 
ITSS provides support but capital funded by campus
Network Firewall & VPN
X
 
 
 
 
SharePoint
X
 
 
 
 
Telecommunications
X
 
 
 
 
Emergency Notification
X
 
 
 
 
Employee EMAIL
X
X
X
 
ITSS supports infrastructure.UNT provides user support.
Instant Messaging
X
X
X
 
ITSS supports infrastructure.UNT provides user support.
Video Conferencing
X
 
 
ITSS supports infrastructure.UNT's CLEAR administers and provides conferencing services.
Imaging
 
X
 
X
 
 
Departmental Support
Dedicated servers
 
X
X
 
 
 
Virtual Server Infrastructure
X
 
X
 
 
 
Storage Area Networks
X
 
X
 
 
 
Backup Services
X
 
X
 
 
 
Departmental Applications
 
X
X
 
 
 
User account provisioning
X
X
X
 
 
 
File and Print Services
 
X
X
 
 
 
Personal Device support
 
X
X
 
Support for desktops, laptops, mobile devices, printers, etc.
 
Peripheral Device Support
 
X
X
 
Support Surveillance, HVAC, digital signage, and security systems and devices, alarms, printers, copiers and projectors, etc.
 
Productivity Software Support
 
X
X
 
 
 
Web Site Hosting
X
 
X
 
 
 
Web Development
 
X
X
University Relations, Communications, and Marketing provides website development services
 
Data Center
X
 
X
 
 
 
Conference/meeting room support
 
 
 
 
 
Research Support & Faculty Support Services
High Performance Computing
 
X
X
 
 
Research Software & Statistical Support
 
X
X
 
 
Research & Visualization Lab
 
X
 
 
 
Data Management
 
X
 
 
 
Student & Instructional Technology Support
Student General Access Computer Lab Support
 
X
X
 
 
Classroom Media Technology Support
 
X
X
 
 
Student IT Help Desk
 
X
 
 
 
Computer Classroom Support
 
X
X
 
 
Computer Testing Center
 
X
 
 
 
Student Bulk Email Service
 
X
 
 
 
Student Printing
 
X
X
 
 
Student Email
X
X
 
SAAS (Vendor)
ITSS manages the contract and integration. UIT provides student support.
Security & Compliance
 
X
X
X
 
All IT units are involved in the execution of the IT security program
IT Governance
 
X
X
 
 
 
 
 
 
 
 

Legend

ITSS
UIT
UNT University Information Technology - In addition to research, faculty, student and instructional support, UIT provides departmental support to non-academic units
Local IT: AITS
Academic IT organizations and UNT Police Department support
Other
Non-IT organizations providing services