Blackboard Learn Information

The UIT Help Desk provides the following information to supplement your experience using Blackboard Learn.  View of the portal page to UNT's Blackboard Learn website.

NOTE: The link to login to Blackboard Learn is in the top navigation bar of most UNT websites; find it above, the third one from the left.

Blackboard Learn

The UIT Help Desk recommends Google Chrome or Mozilla Firefox for Blakcboard Learn.

Google Chrome drops NPAPI support for Java:  As of Google Chrome 42, support for NPAPI plug-ins will no longer be enabled by default. Popular NPAPI plug-ins include Java and Silverlight, among others.

If you use Google Chrome, the Help Desk recommends that you follow Oracle's instruction to re-enable NPAPI support, until Oracle releases another option. This will ensure you can use all Java based features in Blackboard. Instructions may be found online.

Alternatively, you may switch to another browser that does support NPAPI plug-ins, such as Firefox or Safari.

Blackboard Learn 9.1 has arrived!

UNT has finished its transition to Blackboard Learn 9.1.

This system, which replaced Blackboard Vista, offers new and exciting features that will help you stay connected and up-to-date on your classes including the following.

  • Access to Mobile Learn

  • Dashboard notifications

  • New collaboration tools

Access Blackboard Learn:  Sign in at

Blackboard Learn Blog:  Visit the Learn blog where you will find the latest information, including system status, about the online learning system at UNT. This blog was recently established to improve communications to students about Blackboard Learn.

System Requirements: read about browser support at the links provided below.

Blackboard Issues

Where are my classes?  Classes are generally not available within Blackboard Learn until the first official day of class.

  • If you just registered or added a class after the semester started, it may take up to 24 hours for your course to appear.

  • If you previously registered, and your course is not listed, your professor may not have made the course available yet. You may contact your instructor to verify the status.

  • If you still have concerns regarding a missing course, contact the UIT Help Desk to verify your enrollment and course visibility.

Exam Crashes – If an exam crashes in Blackboard the first thing you should do is close down all browser windows.  Reopen your browser and try to re-access your exam.  If the exam is over, or you feel that you do not have time to complete the exam, please contact the UIT Help Desk.  You also should contact your professor about the matter.

The Help Desk staff member will document the issue and give you a ticket number that you can provide to your instructor.

Important: The Help Desk is unable to guarantee that you will be able to retake a quiz or exam; only your professor can make these decisions.

Email – Blackboard Learn email will be sent to your official UNT email address.

Weekend System Maintenance – Blackboard Learn is unavailable every Saturday night from 11 p.m. until 2 a.m., CDT, Sunday morning for system maintenance.

Mobile App – UNT offers Blackboard Mobile Learn, which enables you to keep up with your classes through your iPhone, iPad, Android, or Blackberry device. Learn more online.


Please contact the University IT Help Desk. Call, click or come by!
940-565-2324 | ServiceNow System: Submit a "Trouble Ticket"—Request for Services
Help Desk Website ~ Email | Sage Hall, Room 330

You are welcome to participate in the Help Desk Client Feedback Survey.